Engineer-led IT support for MSPs, under your brand.
L1 to L3 helpdesk, Microsoft 365 and security support from a small team of experienced engineers. We work inside your PSA and RMM, and your clients only ever see you.
What we cover for you
Your team keeps the client relationship. We take the queue, the escalations and the overnight shifts.
First-line support
- Ticket triage, categorisation and clean escalation notes
- Password, MFA and account resets; onboarding and offboarding
- Microsoft 365 licensing, mailboxes, Teams, OneDrive, SharePoint
- Windows and macOS troubleshooting, software installs, printers
- Remote support through your RMM and remote tools
- First-response checks on VPN, Wi-Fi, DNS and DHCP
- Monitoring alert first response, patch checks, knowledge-base upkeep
Complex troubleshooting
- Entra ID, Conditional Access and MFA issues
- Intune policies, compliance and Autopilot problems
- Exchange Online mail flow, shared mailboxes, email security
- Windows Server, Active Directory, Group Policy
- Network faults: DNS, DHCP, VPN, switching, VLANs, Wi-Fi
- Backup and restore, patching and endpoint health
Escalations and infrastructure
- Root-cause analysis for recurring or critical incidents
- Firewall, VPN, VLAN and network design and fixes
- Server, Active Directory, Azure and AVD architecture
- Security hardening, Defender, Sentinel and incident response
- PowerShell automation, migrations and rollouts
NOC and monitoring
Alert triage and first-response remediation in your RMM. Scoped per client.
SOC support
Sentinel or Splunk alert triage and escalation to your security playbooks.
In-house IT and projects
Embedded IT for small businesses, migrations, onboarding surges and rollouts.
Tools we already work in:
You choose the headcount
Take one engineer or several, and scale up or down month to month. We shape the engagement around your queue, your hours and your budget.
Pay as you go
Billed by the hour. Ideal for overflow, project spikes and out-of-hours cover.
Hour blocks
A set number of hours each month, with better terms for committing to volume.
Dedicated engineer
A named engineer who learns your clients, your stack and your standards.
Not sure which fits? Book a 15-minute call and we will recommend a setup for your queue.
Try us first, at no cost
A two-week trial on a small, agreed scope, so you can judge the quality before committing to anything.
- Intro call15 minutes to scope tools, volumes and SLAs.
- NDA and trial termsMutual NDA, then a short written trial agreement.
- Two-week trialLimited access under your accounts, with daily updates.
- ReviewYou decide whether to continue, monthly, with no lock-in.
A small team that knows the work
No rotating call centre. A consistent group of engineers who learn your environment.
Who you work with
- Founder: L3, infrastructure and security, accountable for quality
- Delivery lead: L3 and infrastructure
- L2 engineer with UK MSP experience
- Two L1 engineers for queue and after-hours cover
How we protect your clients
- Mutual NDA before any access
- Least-privilege accounts with MFA, revoked when work ends
- We work inside your tools and your SLAs
- Clear escalation paths and written handover notes